Customer Reviews

View helpful and informative reviews from verified  Vertical Chimney Care customers or feel free to share your own experience!

Vertical Chimney Care review summary

5  218
4  11
3  2
10 reviews with no rating

5on Google,Mar 16, 2023

Blake L.

Tom and Nick were quick and professional. They also answered the couple of questions that I had.

5on Google,Mar 10, 2023


Jason and Eric were amazing at explaining everything and took pride in the quality of their work. I would use their services again and refer them to anyone I know in need of chimney service. I can’t thank them enough for how great they were.

5on Google,Mar 10, 2023


tom g and josh d were very professional and very helpful ... highly recommend this company

4on Google,Feb 27, 2023


We had a $10k+ repair job. Most of the repair work was good and we are -- on the whole -- satisfied. We had one issue, a problem that seemed to have been caused by the repair itself. They initially said we would have pay for a visit to fix the problem that they caused. We objected to this and it did take some follow up to get this resolve; they finally stood behind their work sent someone out free of charge to address the issue. So, on the whole, a fine company that stands behind its work.

5on Google,Feb 15, 2023


Tom G. and Nick F. recently inspected my clients chimney in Chicago. Both Tech's were very professional and polite and they knew what they were doing / talking about. Gave me great solutions on how to proceed with the fireplace as well.

5on Google,Feb 13, 2023


Tom and Nick were on time and very professional. They cleaned the chimney (after many years of use) and checked to make sure everything was working properly and was safe. Tom made a few recommendations which I will probably go with. I will definitely use them again in the future.

5on Google,Jan 22, 2023


We had a great experience with Tom L. and Jason D. from Vertical Chimney! They installed a gas log for us in our fireplace and were super kind, considerate, and friendly. The fireplace looks great and is incredibly easy to operate. We are very happy with the work performed!

5on Google,Jan 07, 2023


Tom &CJ very professional and knowledgeable

5on Google,Jan 07, 2023


From scheduling to inspection to installation - great service! Tom and CJ did the installation. They were friendly, efficient, clean, and did an excellent job. I’d definitely recommend Vertical Chimney Care!

5on BirdEye,Jan 03, 2023


This is the second time we had Tom out to our place for a follow-up service he recommended from our first inspection visit. Tom and Vince were professional, quick, even took our old grate away after replacement. They painted everything black and it looks very sharp now. They tested the fireplace prior to leaving which also helped get rid of the paint fumes. They cleanup and were out before I knew it. Professional, on time, friendly, and didn’t try to up sell me on a more expensive repair (I appreciate that as a customer). Now, when I can afford the more expensive repair, I will call them and request Tom a third time!

5on Google,Dec 19, 2022


Tom G and Mike converted our fireplace to gas. They are absolute gods of chimneys and masters of the flame.

5on Google,Dec 17, 2022


Tom was very informative and professional.

5on Google,Dec 01, 2022


I initially had a chimney inspection and it was identified I required a new lining. Today Tom and Jason came to complete the work. Both were consummate professionals and very were very knowledgeable concerning chimney repair and maintenance. They took time to answer my question and cleaned up, leaving my furnace room they found it while making the repairs. This can be a costly expense. They assisted me with specials and coupons available for discounts. I would definitely use them again.

5on Google,Nov 22, 2022


Even though they were not able to do the job, Tom G. & Henry were very thorough explaining the problem and what could be done to accomplish what I needed. Thank You for that.

5on Google,Nov 21, 2022


Technicians Tom and Henry were here timely and were very polite and efficient. Explained what was being done and issues that needed to be addressed.

5on Google,Nov 19, 2022


Tom and Mike did an exceptional job of cleaning and inspecting our chimney. Tom thoroughly explained the status of our fireplace and chimney, and did not try to pressure us into additional work being done today. We’ve used this company for over 15 years and remain very satisfied. Highly recommend.

5on Google,Nov 18, 2022


Tom and Nick did a great job at my house installing a gas pipe and also a grate in my fireplace. Very professional and clean. I highly recommend them

5on Google,Nov 17, 2022


Tom G and CJ were fantastic! Extremely professional and informative.

Recommendedon Facebook,Nov 17, 2022


I was extremely pleased with the work Tom and CJ did for us. They were professional, punctual, knowledgeable, and most importantly, they really cared about and understood our chimney care needs. I would absolutely recommend them!